A Simplified Approach to Shaping Customer Experience with Technology

When you think of customer experience technology does your mind start spinning? There’s a lot of technology out there, so how do you decipher what will actually help your company? Most of us are familiar with a traditional CRM, but what critical components of your customer program do you need beyond that? There’s a lot of buzzwords being thrown around: digital transformation, machine learning, automation, artificial intelligence, IoT…it’s all so overwhelming! In this workshop we simplify what an ideal technology stack looks like and how you can get it without draining your company of all resources. In this session we’ll give you a completely unbiased view of what the critical components of a customer experience technology program should be.

European companies gear up for new data privacy rules from CNBC.

GDPR

The General Data Protection Regulation (GDPR) will come into force on May 25.
It will affect companies located in the European Union but also those that have operations and customers there too.
The key principle of GDPR is giving consumers control of their data.
There are fines of up to 4 percent of total global turnover if rules in the GDPR are breached.

with thanks to cnbc.com

Here’s why you should think twice before using your debit card from CNBC.

Here’s why you should think twice before using your Debit Card

This is how to make your debit card less of a target.

3 Ways to Defeat DDoS Attacks

In 2012, a number of DDoS attacks hit Bank of America, JPMorgan Chase, Wells Fargo, U.S. Bank and PNC Bank. These attacks have since spread across most industries from government agencies to local schools and are showing an almost yearly evolution, with the most recent focus being the Internet of Things (IoT). In 2016, compromised cameras, printers, DVRs and other IoT appliances were used in a large attack on Dyn that took down major websites including Amazon, Twitter, Netflix, Etsy and Spotify.

From our very good friends over at forbes.com

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How Machine Learning Enhances The Value Of Industrial Internet of Things

Industrial Internet of Things (IIoT) is already revolutionizing domains such as manufacturing, automobiles and healthcare. But the real value of IIoT will be realized only when Machine Learning (ML) is applied to the sensor data. This article attempts to highlight how ML augments IIoT solutions by bringing intelligent insights. Cloud computing has been the biggest enabler of connected devices and enterprise IoT. Cheaper storage combined with ample computing power is the key driver behind the rise of IIoT. Though it was possible to capture data from various sensors and devices, customers found it prohibitively expensive to store massive datasets.

From our very good friends over at forbes.com

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10 Ways Enterprise Chatbots Empower CEOs

The chatbot revolution is well on its way and it’s becoming more obvious in different aspects of our daily lives. Company leaders and CEOs of small and large organizations are using enterprise chatbots more every day because it allows them to track and take control of their daily routine.

From our very good friends over at entrepreneur.com

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How Small-Business Owners Should be using IoT

By 2020, there will be more than 24 billion connected devices. This wave of connections is already impacting the way we live and work. Of course, for small-business owners, life and work are usually intertwined: Running a business is a 24/7 job.

From our very good friends over at entrepreneur.com

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Chatbots Explained: Why Businesses should be paying attention to the Chatbot Revolution

Advancements in artificial intelligence, coupled with the proliferation of messaging apps, are fueling the development of chatbots — software programs that use messaging as the interface through which to carry out any number of tasks, from scheduling a meeting, to reporting weather, to helping users buy a pair of shoes.

From our very good friends over at businessinsider.com

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Global Outbreak

A new and highly Virulent Outbreak of malicious data-scrambling software appears to be causing mass disruption across the world, hitting companies and governments in Europe especially hard.

From our very good friends over at phys.org

see the Full Article here

VPN or Virtual Private Network

Tech acronyms abound these days, and they don’t always have a clear definition. Hopefully this will help sort out what a VPN (virtual private network) is and why they’re useful.